Frequently Asked Questions
Why do I need to pay to root my device. Can't I root my phone for free?
It is a well known fact that you can find rooting guides online and on forums like Xda Developers. If you feel comfortable rooting your phone yourself, you are more than welcome to try! We are here to help those who do not want to root there phone themselves and want to avoid bricking there phone.
OneClickRoot exists as a tool to detect whether or not an automatic or manual root exists for your device. Even apps like KingoApp support a limited number of phones that can be rooted automatically.
More often then not, there is a manual root available for your device. The $39.99 cost goes into the cost of having a dedicated android rooting technician root your device for you remotely. If you desire to root your device yourself without our help, then our product and service is not for you.
If for any reason we cannot root your device after you have purchased our service, we will gladly refund the amount in full.
I saw a YouTube video claiming that my device was rootable, but when I try OneClickRoot it says no root available. What's going on?
Many root methods are considered exploits. You are exploiting a vulnerability to get root control of your device. With that said, the exploit can vary by android phone model (ex. Samsung Galaxy S7), phone variant (SM-G930), and particular build of android.
If we tried to produce a video guide for every possible combination we’d have 1000’s of videos! Instead, we produce general guides, but be assured the process is always the same!
First, we detect your phone model, varient, and build, and check against our own “Rootable” database. If a manual root exists then we let you purchase a manual rooting session. A dedicated technician will assist you in remotely rooting your device.
Also, at the time of video posting, that particular model and build may be rootable, as future android versions are released, we loose the ability to root that device until a new method is discovered.
Using the OneClickRoot tool is the easiest and most consistent way to know if your device is rootable at any given time.
Which Android versions does One Click Root support?
One Click Root currently supports almost all Android smartphones running Android 2.1.X and higher. Specifically, we support many Androids running Android 2.2.X, 2.3.X, and 4.0.X, 5.0.1 The best way to see if One Click Root supports your Android device is to download our software and perform a free scan. If your device is on Android 4.1.X or higher, you can use our Remote Root Service, and have one of our experts connect over a secure Team Viewer session and root your device.
Please note that the software currently does not support HTC devices. But our Android experts are more than capable of rooting these devices remotely
Can using One Click Root damage your phone?
No. One Click Root has been specially designed to avoid damaging or “bricking” your Android phone. Our software automatically detects whether or not we support your device. If it does not support your device, then the rooting software will not run. The only way your phone could be damaged during the rooting process is if you were to disconnect your Android from your PC during the root, or if you were to lose power to your PC or Android device. Please make sure your electronics stay powered on throughout the rooting process.
One Click Root crashed (or will not open) on my computer
If you receive a Windows crash error or any type of bug while using our software, please report the error to help us continue improving One Click Root. Follow the steps below to report the error:
– Download our Error Log Collector
– Open the geterrorlog.cmd file located inside the .zip folder. The script will quickly run in a black command window and create a file called SEND_THIS_FOR_SUPPORT
– Send the SEND_THIS_FOR_SUPPORT file to our support team, support@rootsupport.net
– Our developers will review your error, fix it, and contact you shortly with the solution
How long does it take for One Click Root to root my Android?
One Click Root takes approximately 2 to 5 minutes to complete the rooting process, which includes downloading necessary drivers and performing the rooting operation. During the process, your device will restart several times. Specific rooting times vary between phones.
I received an error message saying “You are running a version of Android that is currently not supported”.
If you receive this error message while using One Click Root, you are likely trying to root an unsupported Android device running Android 3.X (the OS version used by older Android tablets) or Android 4.0.3 and newer. Keep checking our website for software updates and try again at a later date.
When I try to root my device I receive the error message “Unable to find Android device…”
This error typically occurs when there is a problem with your Android Debug Bridge (ADB) drivers. One Click Root uses a universal driver which aims to support all devices, but in some cases, you may need to manually install drivers from the device manufacturer’s website.
ADB drivers are notoriously unreliable. After manually installing your drivers, try restarting your PC before running One Click Root a second time.
The “Unable to find Android device…” error will also occur when USB debugging is not enabled on your device.
If this problem persists, please email our tech support team at support@oneclickroot.com.
One Click Root does not support my Android device. When will I be able to root it?
One Click Root aims to root all Android devices currently available. However, due to the sheer number and complexity of Android devices on the market today, we may not support your Android device at this time.
If your Android device is not supported by our software, then we are likely adding support for the device in the near future. We add devices on a priority basis. Our development team is currently working on supporting the following Android devices:
– All HTC phones running Android 4.0.4 and higher
– Samsung Galaxy S2/S3/S4/S5
– Samsung Galaxy Note/2/3/4
– Google Nexus 4, 5, 6, 7, 9, 10, and the Galaxy Nexus
We are unable to provide exact support dates at this time. Check back regularly for more information!